How Not To Improve Your Customer Service Ratings

Posted on Wednesday, February 3, 2010
Filed under

Dear Dell,

When your Ultra Premium Mega Super Awesome Deluxe level of warranty service has as it's major selling point "Access to phone technicians based in North America," you should recognize that there is a problem with how your current customer service plan works. Just saying.

Actually, the sad part is that they actually have recognized that their customer service ratings are terrible due to us pesky customers getting annoyed with trying to explain a problem to someone that barely speak English, and to them, they have "fixed the problem" with this warranty offer. It takes a special kind of soulless corporation to find a way to monetize their chief customer service complaint and sell it as a good thing somehow.

This message brought to you by the Senator Dell of Mumbai Illinois.

-Dickie

These icons link to social bookmarking sites where readers can share and discover new web pages.
  • del.icio.us
  • Facebook
  • Google
  • StumbleUpon

Comments